Credit Note and Refund Policy

Last updated: [February 2nd 2026]

1. Purpose of This Policy

This Credit Note & Refund Policy sets out how Stylux Limited (“Stylux”, “we”, “us”, “our”) handles credit notes, refunds, cancellations, and adjustments for services supplied.

This policy applies to all clients unless otherwise agreed in writing.

2. Credit Notes

2.1 When Credit Notes Are Issued

A credit note may be issued by Stylux Limited in the following circumstances:

• Incorrect invoice amount or billing error

• Duplicate invoicing

• Service cancellation accepted by Stylux

• Partial non-delivery of agreed services

• Contractual adjustment agreed in writing

Credit notes are issued at the sole discretion of Stylux Limited unless contractually required.

2.2 Credit Note Format (HMRC-Compliant)

All credit notes will include:

• Unique credit note number

• Reference to the original invoice number

• Credit note issue date

• Stylux Limited company details

• Client details

• Description of adjustment

• Net amount, VAT (if applicable), and total credited amount

• Reason for issuing the credit note

Credit notes are valid for accounting and VAT reconciliation purposes only.

2.3 Use of Credit Notes

Unless otherwise agreed:

• Credit notes will be applied against future invoices

• Credit notes are non-transferable

• Credit notes do not expire unless stated on the document

3. Refund Policy

3.1 General Refund Position

Stylux Limited primarily operates on a business-to-business (B2B) basis.

As such:

• Fees paid for digital services are generally non-refundable once work has commenced

• Refunds are not automatic and must be approved by Stylux

3.2 Eligible Refund Scenarios

A refund may be considered where:

• Stylux has materially failed to deliver agreed services

• A service is cancelled before work has started

• An overpayment has been made

• A refund is required by law

Any refund granted will be net of work already completed and third-party costs.

3.3 Non-Refundable Items

Refunds will not be provided for:

• Services already delivered or partially delivered

• Consultancy, setup, configuration, or development work

• Hosting, domain registration, licences, or subscriptions

• Third-party services (e.g. Microsoft, Google, Moodle plugins, Turnitin)

• Change of mind by the client

• Delays caused by the client

3.4 Refund Method & Timeline

• Approved refunds will be processed using the original payment method

• Refunds are processed within 14–30 working days from approval

• VAT refunds (if applicable) will follow HMRC VAT adjustment rules

4. Cancellations

4.1 Service Cancellations

Clients must submit cancellation requests in writing.

Cancellation acceptance depends on:

• Project stage

• Work already completed

• Contractual commitments

Stylux reserves the right to charge for all work completed up to the cancellation date.

4.2 Ongoing Services

For hosting, maintenance, or support contracts:

• Minimum contract terms apply

• Cancellation notice periods must be honoured

• No refunds are issued for unused time once the billing period has started

5. Disputes & Adjustments

Any invoice or credit note dispute must be raised within 7 days of issue.

Failure to raise a dispute within this period will be deemed acceptance of the invoice or credit note.

6. VAT Treatment

• VAT credit notes will be issued where VAT was charged

• VAT adjustments comply with HMRC VAT Regulations

• Clients are responsible for updating their own VAT records

7. Fraud & Abuse

Stylux Limited reserves the right to refuse refunds or credit notes in cases of:

• Fraudulent activity

• Abuse of services

• Breach of contract or terms

8. Governing Law

This policy is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

9. Contact

For credit note or refund enquiries:

Stylux Limited
Email: info@stylux.uk
Website: https://stylux.uk