Refund and Cancellation Policy

Last updated: [14 July 2026]

1. Business customers

For Business Customers, deposits, milestones, recurring fees and third-party costs are refundable only as stated in the contract or required by law. If a project is cancelled, the customer must pay for work properly performed, committed third-party costs and agreed cancellation charges. Stylux will refund any balance not properly due.

Approved business refunds are normally returned to the original payment method within 14 calendar days after approval. A credit note will be issued where required for accounting or VAT purposes.

2. Consumers

Consumers retain all statutory rights. For qualifying distance or off-premises service contracts, a Consumer generally has a 14-day cancellation period from contract formation. If the Consumer asked Stylux to begin during that period, Stylux may deduct a proportionate amount for work supplied before cancellation. If the service was fully performed after the required express request and acknowledgement, the cancellation right may end.

This policy does not restrict remedies where services are not performed with reasonable care and skill, do not conform to binding information, or where another statutory remedy applies.

3. Digital content and third-party services

Where digital content is supplied immediately, any loss of a cancellation right will apply only where the Consumer gave the legally required express consent and acknowledgement. Domains, licences, advertising spend and subscriptions purchased from third parties may be non-cancellable after commitment, but this does not remove statutory rights against Stylux.

4. Requests and disputes

Send cancellation, refund or invoice queries to info@stylux.uk with the relevant invoice, order or project reference. Raise concerns promptly so they can be investigated; no short notification period removes a statutory right or the right to correct a manifest billing error.