Effective from: [14 July 2026]

How to complain

A person may complain about how Stylux collects, uses, shares, secures, retains or responds to requests concerning personal information. Complaints can be submitted by email to info@stylux.uk using the subject ‘Data Protection Complaint’, or by post to the registered office.

Information to provide

• Name and reliable contact details.
• Relationship with Stylux or the relevant client platform.
• A clear description of the concern, relevant dates and systems.
• Copies of relevant communications, without sending unnecessary confidential information.
• The outcome sought.

Stylux procedure

1. Log the complaint and identify any connected rights request, breach or urgent risk.
2. Acknowledge receipt within 30 days; earlier acknowledgement is the operational target.
3. Confirm scope and identity where needed, then assign an impartial investigator.
4. Make appropriate enquiries and preserve relevant evidence.
5. Keep the complainant informed without undue delay.
6. Communicate the outcome, reasons, action and escalation route without undue delay.
7. Record corrective action and retain the complaint record under the retention schedule.

Processor complaints

Where the complaint concerns information controlled by a Stylux client, Stylux will explain the controller–processor relationship and promptly assist or refer the matter to the client, without obstructing the individual’s rights.

ICO escalation

A complainant may raise concerns with the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. Stylux will not disadvantage a person for making a good-faith complaint.